退款政策

Refund Policy

Thank you for shopping at Fishweet!

We accept returns and exchanges within 14 days of delivery.
If 14 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns & Refunds

To be eligible for a return or refund, all of the following conditions must be met:

  • The item must be unused, unwashed, and in original condition
  • The item must have all original tags attached
  • Items that have been washed, worn, or had tags removed are not eligible for return or refund

For hygiene reasons, we do not accept returns on silk products that have been used, tried on for extended periods, or exposed to skincare, makeup, or hair products.

Non-Returnable Cases

Returns will NOT be accepted in the following situations:

  • Items with removed tags or packaging
  • Items that have been washed, worn, or altered
  • Items affected by makeup, perfume, skincare, or oils
  • Minor variations in color due to lighting or screen differences
  • Personal preference (e.g. not as expected, change of mind)

Quality Issues & Damaged Items (Important)

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos showing the issue

Once verified, we will offer:

  • A full refund, or
  • A free replacement

Please follow proper care instructions for silk products.
Damage caused by improper washing, drying, or handling is not considered a quality issue.

📧 Contact email: fishweet@gmail.com

Refund Processing

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be processed and automatically applied to your original method of payment.
Refund processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund yet:

  1. Please check your bank account again
  2. Contact your credit card company, as it may take some time before the refund is officially posted
  3. Contact your bank for further processing details

If you have completed all of the above steps and still have not received your refund, please contact us at:
📧 fishweet@gmail.com

Return Shipping

  • Non-quality-related returns: return shipping costs are the responsibility of the customer
  • Quality-related returns or exchanges: return and replacement shipping costs are covered by us
  • Original shipping fees are non-refundable once an order has been shipped

We recommend using a trackable shipping service. We are not responsible for lost return shipments in non-quality-related cases.

Additional Notes

  • We do not accept returns for items damaged due to misuse, normal wear and tear, or improper care
  • Orders cannot be canceled once they have been shipped

We appreciate your understanding and support.❤